Avatar Quality Tiers
VideoMule offers Normal, Standard, and High Quality for AI avatar clips. Choose a quality that your avatar look supports and check the credit multiplier shown in the picker before continuing.
The three tiers
Before you choose an avatar, the Quality menu shows these multiplier ranges:
| Quality | Displayed multiplier range |
|---|---|
| Normal | 1–2.6x |
| Standard | 3–4x |
| High Quality | 4x |
The quality menu shows multiplier ranges before an avatar is chosen.
Each look has its own available options. Open a look's preview and check Available Quality for its supported tiers and rates. Check which quality is selected before continuing.
The quality tier controls avatar rendering. Use the credit multiplier to estimate usage. Two options can have the same rate without using the same rendering engine. For a custom digital twin, check the options shown for its ready look before generating.
Avatar clips render at 1080p across quality tiers. This specification applies to the avatar clip; the quality menu does not set the resolution of your entire exported project. See Capabilities and Limits for the numerical reference.
To inspect quality when creating a project:
- Open AI Avatar Presenter → Choose avatar.
- Review the Quality menu, then choose an avatar and a look.
- Check the look's Available Quality labels and rates before applying your choice.
You can also review avatar settings from the avatar selector on the script page. The picker shows an approximate number of minutes remaining at the selected quality.
How credits are burned
Estimate avatar credit usage by multiplying the avatar clip's duration in minutes by the displayed rate:
Estimated credits = avatar clip minutes × credit multiplier
For example, the Brent Office Front studio look shows Normal at 1x, Standard at 4x, and High Quality at 4x. A two-minute avatar clip at those rates has an estimated usage of 2, 8, or 8 credits respectively. Use the duration of the avatar clip in this calculation, rather than the full project duration.
Available quality and displayed rates for the Brent Office Front studio look.
The same tier can show different rates for different avatars. Check your selected look's rate when estimating usage. Capabilities and Limits contains the numerical reference.
Why a tier may be unavailable
Not every avatar look supports every tier. If a quality option is unavailable, choose another supported option or inspect another look. Recheck the available options when changing avatars.
In Avatar Library, open the Any quality filter and choose Normal, Standard, or High Quality to find suitable avatars. Then open the avatar and inspect the look you want to use; the character's catalogue badge alone does not show every look's options.
Filter the Avatar Library by quality, then inspect the selected look.
For help creating a presenter, see Training a Custom Avatar. To choose where it appears, see Placing Avatars in Your Video.
Where avatar credits come from
Avatar credits can come from your plan allowance, a credit pack, or the Avatar Minutes Pack add-on. See Capabilities and Limits for current allowances and Credit Packs for pack details.
Your plan allowance is consumed first; only the overflow draws from your credit pack. Check Usage for the reset timing of your plan allowance. Credit-pack minutes don't reset monthly; they remain until used.
The free trial does not include AI avatars. Avatar generation unlocks when your paid plan starts.
Frequently asked questions
Is High Quality a higher resolution?
No. Avatar clips render at 1080p across tiers. Quality labels and credit multipliers do not set the resolution of your whole exported project.
Why is High Quality greyed out for my avatar?
Check the selected look's Available Quality labels. If High Quality is unavailable, choose a supported option or inspect another look. The Avatar Library quality filter can help you find alternatives.
Why did two clips at the same tier cost different amounts?
The displayed multiplier can depend on the avatar as well as the tier. Normal shows a range of 1–2.6x and Standard shows 3–4x before an avatar is chosen. Compare each selected look's rate and clip duration when estimating credits.
How do I check a look's credit rate?
Open its preview in the avatar picker and read the Available Quality labels. Use the displayed rate and avatar clip duration to estimate usage.
Do unused avatar credits roll over?
Check Usage for the reset timing of your plan allowance. Credit-pack minutes don't reset; they remain until used.
